|
|
Greening Your Existing Resorts: Incorporating Sustainability with a Positive ROI
| Moderator |
| Faith Taylor |
Wyndham Worldwide
|
|
| Speakers |
| Derek Hutchison |
Cumming Corporation
|
| Deidre A Schwartz |
American Hotel Register
|
| Lester Baldwin |
Whirlpool Corporation
|
|
Owners are demanding a more responsible sustainability program. How do we balance customer demands with corporate and fiscal responsibilty? Hear from a panel of experts as they provide a "greenprint" on how to incorporate best practices for sustainability in your existing refurbishment programs without spending too much green. Hear real time examples of what has worked and what has not and come and ask your questions.
|
What's New in Construction and Design?
| Moderator |
| Eric Schwarz PE, LEED, AP |
Langan Engineering & Environment
|
|
| Speakers |
| John C Farrow |
Farrow Commercial Construction
|
| Zachary Brandau ARP |
Rutherfoord
|
| Alan Wilson |
Cumming Corporation
|
| Mike Budd |
Custom Electronic Design & Installation Assn
|
|
The fundamentals of construction and design are changing in the current economic climate. Are you up to date with the new realities? Hear from members of our C&D Council as they provide an overview of legal/regulatory news, sustainability trends, and innovative products/systems/technology; all from the council's perspective. The session will conclude with 20-30 minutes of audience-council interative dialogue on these topics.
|
|
|
Five Things You Need to Know About How Consumer Finance Protection Laws Impact Vacation Ownership
| Moderator |
| Daniel Bachrach, Esq. |
Foley & Lardner LLP
|
|
| Speakers |
| Evan Green |
Concord Servicing Corporation
|
| Jessie Creighton |
Ballard Spahr LLP
|
| Robert J Emanuel |
Much Shelist
|
| M Matthew Fontane |
Patton Boggs LLP
|
|
REPSA, TILA, FCRA, FDCPA, FTC, and CFPB: The quagmire of consumer financial protection laws impacting the timeshare industry. Industry experts discuss recent changes and decisions in consumer financial regulation. The Consumer Financial Protection Bureau (CFPB) was created to be the top cop on the beat for consumer finance issues. How will the timeshare industry be impacted by the new requirements of the CFPB and other changes to consumer protection laws?
|
Insurance Coverage: Buying What You Need and Getting What You Bought
| Moderator/Speaker |
| Gregg Dennington CIC |
Hospitality Insurance Solutions
|
|
| Speakers |
| Neil B Posner |
Much Shelist
|
| Zachary Brandau ARP |
Rutherfoord
|
|
This session explores how to assess an entity's risk profile, how insurance fits in with an overall risk-management/loss-prevention program. The session will cover how to determine what insurance you need (and don't need), and how much coverage to buy. This session will be of interest to anyone who owns or manages a resort, or has responsibility for risk management and loss prevention.
|
NEW Fundamentals of Finance
| Moderator |
| Bill Ward |
Ward Financial Company
|
|
| Speakers |
| Shawn N Brydge RRP |
Wellington Financial
|
| William J Ryczek RRP |
Colebrook Financial Company, LLC
|
| Bruce L Thompson |
Gold Key/PHR Hotels & Resorts
|
|
The change in the credit markets has changed how the timeshare industry is financed today. This session is designed to provide attendees with a basic understanding of how timeshare operators have historically financed their businesses and how they are financing their operations today. A panel of experts will provided you with both the lender's and operator's perspective relative to securing financing in today's market. You will learn about the types of financing available for timeshare operators today as well as what financing is no longer available. The panel will also discuss how loanstructures have changed. Attendees will also learn how lenders evaluate loan requests and how to best position a financing request for lender approval. The session will conclude with time for Q&A.
|
The View from the "Street" - Wall Street & Timeshare
| Moderator |
| Scott D Berman |
PricewaterhouseCoopers
|
|
In 2008, ARDA hosted Wall Street Analysts for "Bulls, Bears and Timeshares", but what a difference 4 years makes! With spin-offs, mergers, and consolidations, what does the street think about our sector today? Whether you are a developer, investor, or operator, you won't want to miss this highly informative session and hear Wall Street's perspective on everything from industry growth to revenue potential to performance against other asset classes.
|
Who's at Fault When it Comes to Defaults?
| Moderator |
| Shaun W O'Neill |
Concord Servicing Corporation
|
|
| Speakers |
| Bridget Rainero |
Capital One
|
| Paul D Goodrich |
SPM Resorts, Inc.
|
| George Dollar |
Wyndham Consumer Finance, Inc.
|
|
When it comes to managing your receivables portfolio, not all factors are within your control. Certainly continued high unemployment, record residential mortgage foreclosures and a lagging economy play a role - unfortunately all of these are outside your direct control. What about the factors you can control? From the marketing team obtaining credit-worthy prospects to the sales team turning prospects into owners; from management fulfilling the owner's expectations to the owner meeting their obligation to pay the note - you can influence the outcome. Join us for this interactive discussion toget a glimpse into a loan life-cycle and what experts say about who is at fault when it comes to defaults.
|
|
|
Resales: The White Elephant in the Room
| Moderator |
| Robert J Webb Esq., RRP |
Baker & Hostetler LLP
|
|
| Speakers |
| Leigh Anne Nieman |
Disney Vacation Club
|
| Jay C Finley |
Branson Boat Club
|
| Jason Tremblay |
Sell My Timeshare Now, LLC
|
|
Industry research confirms whether for lifestyle or to upgrade, a growing segment of our industry desires to exit our product. But what are the implications of ignoring this issue? Do developers need to change their thinking? How does the on-line market change this dynamic? Join this panels of experts as we debate the "white elephant in the room."
|
State of the US Shared Vacation Ownership Industry
| Moderator |
| Scott MacGregor |
InnSeason Resorts
|
|
| Speakers |
| Betsy Bender Stringam Ed.D., RRP |
New Mexico State University
|
| Joseph Callender |
Ernst & Young
|
| Richard L Ragatz RRP |
Ragatz Associates, Inc.
|
| Michael L Harding |
Deloitte & Touche LLP
|
|
Research is one of the strongest tools our industry has at its disposal. Whether planning a new resort, developing new marketing programs, working with the media, training new employees, reaching out to Wall Street, the financial and investment community, educating legislators or communicating with timeshare owners ? information gleaned from research can make it easier to achieve your company business goals. Be among the first to learn key results from the most current industry and related research.
|
State of the World Wide Shared Vacation Ownership Industry
| Moderator |
| Lan Wang |
ARDA International Foundation
|
|
| Speakers |
| Adam Sacks |
Oxford Economics USA
|
| Rob Kaplan-Sherman |
The Research Intelligence Group
|
|
It has been more than a decade since the ARDA International Foundation conducted comprehensive worldwide research. Be among the first in the industry to acquire basic information about the size and health of the world wide industry on both the supply side and the demand side. In-depth information will also be provided for regional markets such as North America, Europe and Asia.
|
|
|
Fractional Development Clinic - Is Fractional Development in Critical Condition?
| Moderator |
| Steven D Peterson |
Ballard Spahr LLP
|
|
| Speakers |
| Jenny P Ochtera |
Trooval Inc.
|
| Piers Brown |
Fractional Life
|
| Richard L Ragatz RRP |
Ragatz Associates, Inc.
|
|
What is the prescription for fractional recovery? When will we wake up from the 2007-induced coma? Come and discuss with a panel of specialists the potential remedies to the fractional development challenges. Let's converse about what is in the pipeline and what the future holds for fractional development as we travel through 2012 and beyond.
|
New Capital Light Deal Structures - Hear From Both Sides Of The Deal
| Moderator |
| Nicole C Evans, Esq. |
Ballard Spahr LLP
|
|
| Speakers |
| Bert Blicher RRP |
Blue Water Resort
|
| Thomas Anderson |
Wyndham Worldwide
|
| Terry Dodd |
Bluegreen Corporation
|
| Donald Peruta |
Liberty Bank
|
|
As a sector that is a very capital intensive real estate business, the major players have developed successful "asset-light" or fee for service deal models. While good in theory are these structures really a win win for all parties involved? Hear from the owner, service provider and lender as they discuss the benefits and pitfalls of this type of deal structure.
|
World of Possibilities
| Moderator |
| Georgi Bohrod RRP |
GBG & Associates
|
|
| Speakers |
| David R Clifton |
Interval International
|
| Luis N Namnum |
Occidental Vacation Club
|
| Bryan J Lunt |
Absolute World Group
|
|
The world is your oyster. What will you offer next? Islands, Cities, Beach, Attractions, Sanctuaries, Journeys, Adventure, Relaxation, Mind Body and Soul, All Inclusive, Sports, Active, Culture. What haven't you got and what do you need for the next ten years? We hear from local and global experts & specialists who have succeeded where you yet haven't (and might want to next).
|
|
|
Close, Cerrar, Conclure, Fechar, Sluit
| Moderator |
| Robin Mills |
Club Leisure Group - Flexi Club
|
|
| Speakers |
|
No matter how you say it, we all need to do it! Come discover the similarities and the differences in sales practices across the globe!
|
State of the World Wide Shared Vacation Ownership Industry
| Moderator |
| Lan Wang |
ARDA International Foundation
|
|
| Speakers |
| Adam Sacks |
Oxford Economics USA
|
| Rob Kaplan-Sherman |
The Research Intelligence Group
|
|
It has been more than a decade since the ARDA International Foundation conducted comprehensive worldwide research. Be among the first in the industry to acquire basic information about the size and health of the world wide industry on both the supply side and the demand side. In-depth information will also be provided for regional markets such as North America, Europe and Asia.
|
Timeshare Development in the Caribbean Region: What You Need To Know
| Moderator |
| Keith Stephenson |
ARDA State Affairs Office
|
|
| Speakers |
| Robert J Webb Esq., RRP |
Baker & Hostetler LLP
|
| Jim Rosen |
St. Maarten Timeshare Association
|
| George Dudley |
Dudley, Topper & Feuerzeig
|
| Jan W Van Nes |
Playa Linda Beach Resort
|
| Bert Blicher RRP |
Blue Water Resort
|
|
The Caribbean region remains one of the most popular travel destinations in the world. However, resort profitability and longevity in any Caribbean jurisdiction depends on a keen understanding of the unique local culture and relationships, what internal and external factors influence the vitality of the local timeshare marketplace, and the political and legal landscape. Come and learn from timeshare leaders representing the U.S. Virgin Islands, Aruba, St. Maarten, Jamaica, and the Bahamas, about the local timeshare industry and how it is working with government to advance the industry. Theywill also share insights about how to avoid costly development and operational obstacles.
|
World of Possibilities
| Moderator |
| Georgi Bohrod RRP |
GBG & Associates
|
|
| Speakers |
| David R Clifton |
Interval International
|
| Luis N Namnum |
Occidental Vacation Club
|
| Bryan J Lunt |
Absolute World Group
|
|
The world is your oyster. What will you offer next? Islands, Cities, Beach, Attractions, Sanctuaries, Journeys, Adventure, Relaxation, Mind Body and Soul, All Inclusive, Sports, Active, Culture. What haven't you got and what do you need for the next ten years? We hear from local and global experts & specialists who have succeeded where you yet haven't (and might want to next).
|
|
|
Five Things You Need to Know About How Consumer Finance Protection Laws Impact Vacation Ownership
| Moderator |
| Daniel Bachrach, Esq. |
Foley & Lardner LLP
|
|
| Speakers |
| Evan Green |
Concord Servicing Corporation
|
| Jessie Creighton |
Ballard Spahr LLP
|
| Robert J Emanuel |
Much Shelist
|
| M Matthew Fontane |
Patton Boggs LLP
|
|
REPSA, TILA, FCRA, FDCPA, FTC, and CFPB: The quagmire of consumer financial protection laws impacting the timeshare industry. Industry experts discuss recent changes and decisions in consumer financial regulation. The Consumer Financial Protection Bureau (CFPB) was created to be the top cop on the beat for consumer finance issues. How will the timeshare industry be impacted by the new requirements of the CFPB and other changes to consumer protection laws?
|
Insurance Coverage: Buying What You Need and Getting What You Bought
| Moderator/Speaker |
| Gregg Dennington CIC |
Hospitality Insurance Solutions
|
|
| Speakers |
| Neil B Posner |
Much Shelist
|
| Zachary Brandau ARP |
Rutherfoord
|
|
This session explores how to assess an entity's risk profile, how insurance fits in with an overall risk-management/loss-prevention program. The session will cover how to determine what insurance you need (and don't need), and how much coverage to buy. This session will be of interest to anyone who owns or manages a resort, or has responsibility for risk management and loss prevention.
|
Privacy Law and Data Security: If Hackers Can Get the CIA, Can They Get You?
| Moderator |
| Stratis Pridgeon |
Wyndham Vacation Ownership, Inc.
|
|
| Speakers |
| Douglas Kelly |
Marriott Vacations Worldwide Corp.
|
| Andrew B Serwin |
Foley & Lardner LLP
|
| Sasan Hamidi |
Interval International
|
| Michele A Shuster |
MacMurray, Petersen & Shuster
|
|
The hospitality industry is a target of hackers looking to steal consumer data, an increasingly important issue for complex resort operations. This issue was highlighted by the warning co-released by the American Hotel & Lodging Association, Hotel Technology Next Generation, and Hospitality Financial and Technology Professionals. Hear from industry technology and privacy experts what current best practices are recommended to protect your data and customers and comply with existing and new regulations.
|
Rescue Me! Models of Resale Relief and Regulatory Reform
| Moderator |
| Joshua M Glazov |
Much Shelist
|
|
| Speakers |
| David B Waller, Esq. |
Baker & Hostetler LLP
|
| Stephany Madsen RRP |
ARDA State Affairs Office
|
| Tom O'Brien |
Vacation Resorts International
|
| Robin Mills |
Club Leisure Group - Flexi Club
|
|
Hear how on-site sales programs, internet marketing connections, creative rental avenues, and resale companies are helping to change the way timeshare owners and associations are doing business. Industry members discuss all aspects of the secondary market including what help is available for consumers and HOA's to fight back against fraudulent practices that threaten their financial well being and how state legislatures are reacting to this issue.
|
State Legislative Roundup
| Moderator |
| Jason Gamel |
ARDA State Affairs Office
|
|
| Speakers |
| Robin Suarez |
Starwood Vacation Ownership, Inc.
|
| Jerry W Kilgore |
McGuire Woods
|
| Gregory Bendlin |
Wyndham Vacation Ownership, Inc.
|
| Michael W Andrew, Jr. |
Marriott Vacations Worldwide Corp.
|
|
New developments in state regulation: Find out what you need to know about changes to the timeshare world at the state and local level. Often times, state and local legislative changes can be as significant as national issues. Industry representatives and regulators share important insights on major state and local changes including those in Hawaii, Utah, Nevada, and Florida.
|
Timeshare Development in the Caribbean Region: What You Need To Know
| Moderator |
| Keith Stephenson |
ARDA State Affairs Office
|
|
| Speakers |
| Robert J Webb Esq., RRP |
Baker & Hostetler LLP
|
| Jim Rosen |
St. Maarten Timeshare Association
|
| George Dudley |
Dudley, Topper & Feuerzeig
|
| Jan W Van Nes |
Playa Linda Beach Resort
|
| Bert Blicher RRP |
Blue Water Resort
|
|
The Caribbean region remains one of the most popular travel destinations in the world. However, resort profitability and longevity in any Caribbean jurisdiction depends on a keen understanding of the unique local culture and relationships, what internal and external factors influence the vitality of the local timeshare marketplace, and the political and legal landscape. Come and learn from timeshare leaders representing the U.S. Virgin Islands, Aruba, St. Maarten, Jamaica, and the Bahamas, about the local timeshare industry and how it is working with government to advance the industry. Theywill also share insights about how to avoid costly development and operational obstacles.
|
|
|
Apps and Gadgets...Anywhere and Everywhere!
| Moderator |
| Delaina Probus-Staley |
Triton Timeshare Software
|
|
| Speakers |
| Pete Jones |
Generator Systems Ltd.
|
| Ian R Cole |
Starwood Vacation Ownership, Inc
|
| Jeffrey L Jolley |
Hilton Grand Vacations Company
|
| Ralph Fiol |
Interval International
|
|
Learn how the latest technology is changing the way you communicate and conduct business with speed and efficiency. Hear an overview of the latest applications and gadgets to reach a wider audience inside and outside of your company. Industry professionals will demonstrate how they are using smart technology and which apps make it easy. Look for a special product giveaway at the session!
|
Marketing To Your Best Asset-Your Owner Base
| Moderator |
| David C Gilbert |
Interval International
|
|
| Speakers |
| Wendy Poe |
Bluegreen Corporation
|
| Laurie Hansen |
Trooval
|
| Marc E Carlson RRP |
Mobius Vendor Partners
|
|
Timeshare marketers exert tremendous energy to attract and convert tours. However, what happens after the tour becomes an owner? How do you determine which owners are loyal, which might be willing to purchase more of your products and which might be at risk. Innovative companies are using technology and advanced marketing techniques to separate owners into groups; which to tour; which to leave alone; which to re-engage. Learn from the leaders how this is done, and the enormous impact it can have on profitability and how it can apply to your business. Learn how to create marketing andcommunications strategies tailored to your owners needs.
|
Match.com-Finding The Ideal Prospect Across Marketing Channels
| Moderator |
| Bryant B Raper |
Holiday Inn Club Vacations
|
|
| Speakers |
| Clayton G Gring |
Spirit Incentives
|
| Daniel J Green |
Trooval Inc.
|
| Trent D Martin |
RealSource Inc.
|
|
As more and more marketing channels become available, it is imperative to leverage the full power of your research, analytics, metrics, and certainly across all channels - whether they are new or existing channels. The Cross-Channel Strategies can strengthen the power of all the channels in your marketing mix to ensure best responses and increased sales wherever your message is received. Qualifications of age, marital status and income are out- propensity to buy and ability to buy are in! This session will focus on what developers are doing to pass the eligibility test.
|
Online Strategy for Rentals and Resales
| Moderator |
| John Locher RRP |
Locher & Associates
|
|
| Speakers |
| Jason Tremblay |
Sell My Timeshare Now, LLC
|
| Freda Stemick |
Resort Connections
|
| Erik Hovanec |
LeisureLink, Inc.
|
| Hansen Hunt |
ResorTime.com
|
|
Examine online competition for the distribution of rentals and resales. What are pros and cons of the proliferation of inventory online? Hear why the same inventory is everywhere, the good stuff is still hard to find and what you can do to differentiate what you have to offer.
|
Points in the Right Direction
| Moderator |
| Robert A Kobek RRP |
Mobius Vendor Partners
|
|
| Speakers |
| Rick Huebner RRP |
Branson's Nantucket
|
| Jason Geno |
Shell Vacations, LLC
|
| Jim V Marmorstone |
TTG Consulting, Inc
|
| Michelle DuChamp RRP |
Preferred Residences
|
|
Developers need to move forward and evaluate the viability of offering a points based membership program. Hear about breakthroughs in point conversion, point valuation and legal support. Discuss the impact converting to points can have on your revenues, as well as the steps you will need to take in both your marketing, sales and support operations to assure a smooth transition.
|
Use Your Crystal Ball: Target Marketing Across Generations
| Moderator |
| Jack Waller RRP |
Shell Vacations, LLC
|
|
| Speakers |
| Kit Armour |
Breckenridge Grand Vacations
|
| Mick Hall |
R66T Digital Media
|
| David Cook |
Access Development Corporation
|
|
As the economy remains flat, it gets harder and harder for timeshare marketers to cost-effectively procure new leads and profitable tours. Learn from these savvy marketers where they are prospecting today and how they are competitively acquiring fresh leads. Redefine your definition of target markets and guest qualifications and find out what technology products are being used to target the prospects most likely to buy.
|
|
|
Online Strategy for Rentals and Resales
| Moderator |
| John Locher RRP |
Locher & Associates
|
|
| Speakers |
| Jason Tremblay |
Sell My Timeshare Now, LLC
|
| Freda Stemick |
Resort Connections
|
| Erik Hovanec |
LeisureLink, Inc.
|
| Hansen Hunt |
ResorTime.com
|
|
Examine online competition for the distribution of rentals and resales. What are pros and cons of the proliferation of inventory online? Hear why the same inventory is everywhere, the good stuff is still hard to find and what you can do to differentiate what you have to offer.
|
Resales: The White Elephant in the Room
| Moderator |
| Robert J Webb Esq., RRP |
Baker & Hostetler LLP
|
|
| Speakers |
| Leigh Anne Nieman |
Disney Vacation Club
|
| Jay C Finley |
Branson Boat Club
|
| Jason Tremblay |
Sell My Timeshare Now, LLC
|
|
Industry research confirms whether for lifestyle or to upgrade, a growing segment of our industry desires to exit our product. But what are the implications of ignoring this issue? Do developers need to change their thinking? How does the on-line market change this dynamic? Join this panels of experts as we debate the "white elephant in the room."
|
Rescue Me! Models of Resale Relief and Regulatory Reform
| Moderator |
| Joshua M Glazov |
Much Shelist
|
|
| Speakers |
| David B Waller, Esq. |
Baker & Hostetler LLP
|
| Stephany Madsen RRP |
ARDA State Affairs Office
|
| Tom O'Brien |
Vacation Resorts International
|
| Robin Mills |
Club Leisure Group - Flexi Club
|
|
Hear how on-site sales programs, internet marketing connections, creative rental avenues, and resale companies are helping to change the way timeshare owners and associations are doing business. Industry members discuss all aspects of the secondary market including what help is available for consumers and HOA's to fight back against fraudulent practices that threaten their financial well being and how state legislatures are reacting to this issue.
|
|
|
Is the Timing Right to Start or Re-start Your Project Development?
| Moderator |
| Jeffrey D Forrest |
Winter Park Construction Company
|
|
| Speakers |
| Michael Brown |
Hilton Grand Vacations Company
|
| Bryan J Lunt |
Absolute World Group
|
| Jason M Gordon |
Savings Institute Bank & Trust
|
|
After a tough several years, there appears to be a light at the end of the tunnel and new construction activity is underway. But how do you know when it's the right time to re-engage in development and how do you get your project off the ground? Before you put a shovel in the ground you won't want to miss hearing what these experts have to say!
|
New Capital Light Deal Structures - Hear From Both Sides Of The Deal
| Moderator |
| Nicole C Evans, Esq. |
Ballard Spahr LLP
|
|
| Speakers |
| Bert Blicher RRP |
Blue Water Resort
|
| Thomas Anderson |
Wyndham Worldwide
|
| Terry Dodd |
Bluegreen Corporation
|
| Donald Peruta |
Liberty Bank
|
|
As a sector that is a very capital intensive real estate business, the major players have developed successful "asset-light" or fee for service deal models. While good in theory are these structures really a win win for all parties involved? Hear from the owner, service provider and lender as they discuss the benefits and pitfalls of this type of deal structure.
|
New Growth Realities: Acquisition, Conversion or Workouts?
| Moderator |
| William Guthrie |
Foley & Lardner LLP
|
|
| Speakers |
| David E Holton |
Marriott Vacations Worldwide Corp.
|
| Frank T Goeckel RRP |
Diamond Resorts International
|
| John Melicharek, Jr. Esq. |
Baker & Hostetler LLP
|
|
In today's challenging economic environment how do we ensure we continue to grow? Is it the right time to look at acquisitions? Is it better to convert hotels, residential or fractional projects? Are workouts the right way to go? Hear from a panel of experts as they discuss opportunities and pitfalls of each option and how to capitalize on recent trends to evaluate when each option may be right for you.
|
|
|
CEO Insights - Unlocking the Strategic Value of Talent
| Moderator |
| Sarah King |
Wyndham Vacation Ownership, Inc.
|
|
| Speakers |
| Geoff Ballotti |
RCI
|
| Lisa Cohen |
Hilton Grand Vacations Company
|
| Mark Wang |
Hilton Grand Vacations Company
|
| Daniel Carricato |
Holiday Inn Club Vacations
|
| Faye Tylee |
RCI
|
| Don Harrill RRP |
Holiday Inn Club Vacations
|
|
The value of the Human Resources function is in the eye of the beholder... This session will outline the strategic importance of the Human Resources function, and how key industry leaders use this talent to drive competitive advantage in today's economic climate.
|
Connecting With Owners
| Moderator |
| John Lee RRP, MIM |
Christie Lodge Owners Assoc.
|
|
| Speakers |
| Kris M Jamtaas RRP |
RCI
|
| Kelly L Brady |
Grand Pacific Resorts
|
| Patrick Connolly RRP |
Holiday Inn Club Vacations
|
|
Communicating with owners will help you define your brand. Resort operators, home owner associations, developers and managers can only do this by finding out what owners want. From email, newsletters, bulltein boards and owners meetings to social media and more, hear about resources and methods being used to connect to today's busy owners to keep them informed, engaged and satisfied with their vacation ownership.
|
HOA Board Buffet
| Moderator |
|
| Speakers |
| Lena Combs |
Averett, Warmus, Durkee, Osbourn, Henning, P.A.
|
| Tye Deyo |
Starwood Vacation Ownership, Inc.
|
| Douglas Wilcox |
Trading Places International
|
|
This session will cover a variety of topics of interest to all association directors and managers. Hear how a good Board Member training program can make life easier for the operations staff. Directors should be aware of the law, operational requirements in the project documents and understanding of the financial aspects. Also benefit from learning all of the ways other resorts are expanding their bottom-line with additional revenues. Attendees will have the opportunity to ask questions about other topics of interest prior to the end of the session.
|
Insurance Coverage: Buying What You Need and Getting What You Bought
| Moderator/Speaker |
| Gregg Dennington CIC |
Hospitality Insurance Solutions
|
|
| Speakers |
| Neil B Posner |
Much Shelist
|
| Zachary Brandau ARP |
Rutherfoord
|
|
This session explores how to assess an entity's risk profile, how insurance fits in with an overall risk-management/loss-prevention program. The session will cover how to determine what insurance you need (and don't need), and how much coverage to buy. This session will be of interest to anyone who owns or manages a resort, or has responsibility for risk management and loss prevention.
|
We're Shrinking and We're Aging - What's a Resort to Do?
| Moderator |
| Sonja M Yurkiw |
Blackwell Recovery
|
|
| Speakers |
| Gregory B Sheperd |
Meridian Financial Services, Inc.
|
| Dale F Goodman CHA, RRP |
Goodmanagement
|
| Jeff Andrews RRP |
East West Resorts
|
|
The 30 year-old resort has owners who are 30 years older than when they made their first vacation plans. People change and so does their financial condition, their ability to travel and their connection with their timeshare. Resorts must be proactive in dealing with these owners who prefer to just get out of the way. Hear how one resort consolidated non-performing weeks to create wholly owned unit for sale. The session will also cover collections basics from working with an agency through to foreclosures.
|
|
|
Apps and Gadgets...Anywhere and Everywhere!
| Moderator |
| Delaina Probus-Staley |
Triton Timeshare Software
|
|
| Speakers |
| Pete Jones |
Generator Systems Ltd.
|
| Ian R Cole |
Starwood Vacation Ownership, Inc
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| Jeffrey L Jolley |
Hilton Grand Vacations Company
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| Ralph Fiol |
Interval International
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Learn how the latest technology is changing the way you communicate and conduct business with speed and efficiency. Hear an overview of the latest applications and gadgets to reach a wider audience inside and outside of your company. Industry professionals will demonstrate how they are using smart technology and which apps make it easy. Look for a special product giveaway at the session!
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Close, Cerrar, Conclure, Fechar, Sluit
| Moderator |
| Robin Mills |
Club Leisure Group - Flexi Club
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| Speakers |
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No matter how you say it, we all need to do it! Come discover the similarities and the differences in sales practices across the globe!
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Resales: The White Elephant in the Room
| Moderator |
| Robert J Webb Esq., RRP |
Baker & Hostetler LLP
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| Speakers |
| Leigh Anne Nieman |
Disney Vacation Club
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| Jay C Finley |
Branson Boat Club
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| Jason Tremblay |
Sell My Timeshare Now, LLC
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Industry research confirms whether for lifestyle or to upgrade, a growing segment of our industry desires to exit our product. But what are the implications of ignoring this issue? Do developers need to change their thinking? How does the on-line market change this dynamic? Join this panels of experts as we debate the "white elephant in the room."
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Selling in a Transparent World
| Moderator |
| Shari D Levitin |
Levitin Group/ePercipio
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| Speakers |
| Sterling F Stoudenmire IV |
Island One Resorts
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| Paul N Mattimoe |
Perspective International Ltd.
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Increasingly customers are booking their travel online. They're saving time, money, looking for deals and are more comfortable searching, selecting and servicing their own vacations. This more educated customer poses an increased threat for the salesman who hasn't adapted his presentation to this new generation of buyers.
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Match.com-Finding The Ideal Prospect Across Marketing Channels
| Moderator |
| Bryant B Raper |
Holiday Inn Club Vacations
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| Speakers |
| Clayton G Gring |
Spirit Incentives
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| Daniel J Green |
Trooval Inc.
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| Trent D Martin |
RealSource Inc.
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As more and more marketing channels become available, it is imperative to leverage the full power of your research, analytics, metrics, and certainly across all channels - whether they are new or existing channels. The Cross-Channel Strategies can strengthen the power of all the channels in your marketing mix to ensure best responses and increased sales wherever your message is received. Qualifications of age, marital status and income are out- propensity to buy and ability to buy are in! This session will focus on what developers are doing to pass the eligibility test.
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Selling in a Transparent World
| Moderator |
| Shari D Levitin |
Levitin Group/ePercipio
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| Speakers |
| Sterling F Stoudenmire IV |
Island One Resorts
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| Paul N Mattimoe |
Perspective International Ltd.
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Increasingly customers are booking their travel online. They're saving time, money, looking for deals and are more comfortable searching, selecting and servicing their own vacations. This more educated customer poses an increased threat for the salesman who hasn't adapted his presentation to this new generation of buyers.
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The New Customer Service
| Moderator/Speaker |
| Brooke Doucha |
Holiday Inn Club Vacations
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| Speakers |
| David W Meier |
Interval International
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Have you heard about the newest form of customer service? It's immediate, it's in an open environment, and it moves much faster than the traditional phone tree or email - and way faster than snail mail. Your owners and guests have questions, comments and inquiries - and they're posting them where they feel most comfortable chatting with fellow consumers just like them: on TripAdvisor, Twitter, Facebook and owner forums. Join us as we show you the social media world through their eyes, and how their next reservation can be directly impacted by your response - or worse, non-response.
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Use Your Crystal Ball: Target Marketing Across Generations
| Moderator |
| Jack Waller RRP |
Shell Vacations, LLC
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| Speakers |
| Kit Armour |
Breckenridge Grand Vacations
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| Mick Hall |
R66T Digital Media
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| David Cook |
Access Development Corporation
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As the economy remains flat, it gets harder and harder for timeshare marketers to cost-effectively procure new leads and profitable tours. Learn from these savvy marketers where they are prospecting today and how they are competitively acquiring fresh leads. Redefine your definition of target markets and guest qualifications and find out what technology products are being used to target the prospects most likely to buy.
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Apps and Gadgets...Anywhere and Everywhere!
| Moderator |
| Delaina Probus-Staley |
Triton Timeshare Software
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| Speakers |
| Pete Jones |
Generator Systems Ltd.
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| Ian R Cole |
Starwood Vacation Ownership, Inc
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| Jeffrey L Jolley |
Hilton Grand Vacations Company
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| Ralph Fiol |
Interval International
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Learn how the latest technology is changing the way you communicate and conduct business with speed and efficiency. Hear an overview of the latest applications and gadgets to reach a wider audience inside and outside of your company. Industry professionals will demonstrate how they are using smart technology and which apps make it easy. Look for a special product giveaway at the session!
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IT Hot Topics
| Moderator |
| Dane B Ashworth |
TimeShareWare
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| Speakers |
| Margarita Forbes |
Holiday Inn Club Vacations
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| Mark Sessions |
ResortCom International L.L.C.
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| Richard Koloski |
TrueNorth Solutions
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| Michael A Ashton |
Merlin Software
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Come learn from the experts as we discuss four of the hottest topics in IT for our industry; Cyber Security, Software Integration, Cloud Computing, Build it or buy-it.
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IT Value and Vision- How to Make Sure Your Technical Solutions Provide Real Value for More than a Minute
| Moderator/Speaker |
| Joe Martin |
Hilton Grand Vacations Club
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| Speakers |
| Stan Kreydin |
RCI
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| Alex Marxer |
ResortCom International L.L.C.
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| Matt Brosious |
SPI Software
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Learn about making IT and the business aware of the value of IT and IT projects. Is IT a partner in your business? How are projects prioritized? Does the business try to dictate technical solutions? Should it? How is ROI considered in the process? How current should you be with technology and how does that play into ROI? Have you heard of open source solutions and is free really free? Learn the answers to these questions and many more!
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Online Strategy for Rentals and Resales
| Moderator |
| John Locher RRP |
Locher & Associates
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| Speakers |
| Jason Tremblay |
Sell My Timeshare Now, LLC
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| Freda Stemick |
Resort Connections
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| Erik Hovanec |
LeisureLink, Inc.
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| Hansen Hunt |
ResorTime.com
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Examine online competition for the distribution of rentals and resales. What are pros and cons of the proliferation of inventory online? Hear why the same inventory is everywhere, the good stuff is still hard to find and what you can do to differentiate what you have to offer.
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Privacy Law and Data Security: If Hackers Can Get the CIA, Can They Get You?
| Moderator |
| Stratis Pridgeon |
Wyndham Vacation Ownership, Inc.
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| Speakers |
| Douglas Kelly |
Marriott Vacations Worldwide Corp.
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| Andrew B Serwin |
Foley & Lardner LLP
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| Sasan Hamidi |
Interval International
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| Michele A Shuster |
MacMurray, Petersen & Shuster
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The hospitality industry is a target of hackers looking to steal consumer data, an increasingly important issue for complex resort operations. This issue was highlighted by the warning co-released by the American Hotel & Lodging Association, Hotel Technology Next Generation, and Hospitality Financial and Technology Professionals. Hear from industry technology and privacy experts what current best practices are recommended to protect your data and customers and comply with existing and new regulations.
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