Moderator	Gary T Byrd, Jr. Wyndham Vacation Ownership, Inc.   Faith Taylor Wyndham Worldwide
Speakers	Rene J Schneider, P.E. MACTEC Engineering & Consulting, Inc.   Alan Wilson Faithful+Gould   Jessie M Creighton Ballard Spahr LLP   Adalberto Lugo Hilton Grand Vacations Company

Green is no longer a trend but a pragmatic approach to conserving all resources, including time and money. Hear from our panel of experts including a developer, a resort manager and an attorney as they share their green experiences and the many benefits to being green. Join the discussion to learn what others have done and how you can be green, too!

 

Moderator	Margit Whitlock AIA LEED AP Architectural Concepts/Resort ProSource
Speakers	Bob McGrath RRP RCI   Andrea Stokes Synovate   Dina M Belon, LEED AP RUSH Hospitality   Jim Quilty IPSOS

What will the future hold as the industry evolves to the new normal? What markets, product types or opportunities will impact the vacation ownership industry?

 

Moderator	Lalaine Tanaka, AIA LEED AP KTGY Group, Inc.
Speakers	Rajesh Chandnani WATG   Susan Bruce WATG   John C Farrow Farrow Commercial Construction   Jim Keith Reliable Kitchen & Bath   Linda Riddle Diamond Resorts International

Breathe new life into your existing resort. Professionals will share creative design and operational ideas to reinvent your property and enhance the guest experience.

 

No description available.

 

Moderator	Joe Bramuchi Marriott Vacation Club Intl
Speakers	Michael Szwajkowski CapitalSource   Stephen Viscovich Credit Suisse   Paul G Humphrey Stratstone Advisors   Mark A Johnson Wyndham Vacation Ownership

The current financial crisis has hit the timeshare industry hard. The scarcity of receivable financing has had a dramatic effect on the entire timeshare industry from the large public branded companies to the small private independent operators. In this session, a panel of experts will discuss how the weak macro economy is impacting the performance of timeshare receivables relative to delinquencies, periodic default rates and cumulative charge-offs. Learn how recent performance trends are impacting financing structures as well as the lender / investor appetite.Discuss why and how the goings-on in the timeshare ABS market influence hypothecation loan structures. Get a lender's perspective relative to underwriting criteria, resort quality, program flexibility, exchangeability, servicing capabilities and financial strength as it relates to customer satisfaction, receivable performance, recourse, substitution/replacement and remarketing. The panel will also discuss what they see coming in the immediate and long-term future. The session will conclude with Q&A.

 

Moderator	Bill Ward, Jr. Ward Financial Company
Speakers	Jeff Galle CapitalSource   Shawn N Brydge Wellington Financial   Timothy J Stripe Grand Pacific Resorts

The tight credit markets have changed how the timeshare industry is financed. This session is designed to provide you with a basic understanding of how timeshare developers finance their businesses today. A panel of financing experts will give you both the developer's and the lender's perspective relative to securing financing in today's market. You will learn about the types of financing available for timeshare developers as well as what financing is not available.The panel will discuss how loan structures have changed and how lenders evaluate loan requests. Finally, the panel will talk about what a developer can do to get the most out what is available today and what the future may bring relative to new lending sources. The session will conclude with time for Q&A.

 

Moderator	Shaun W O'Neill Concord Servicing Corporation
Speakers	Richard G Doane The Sunrise Family of Companies   Dana Myers Quanta Financial Services, LLC   George Dollar Wyndham Consumer Finance, Inc.   Dan Best Weltman, Weinberg & Reis Co., LPA

This session will discuss recent performance trends (i.e. delinquencies, periodic default rates and cumulative charge-offs) of timeshare owners and how these recent trends are impacting developers. New strategies are required to help minimize the developer's exposure, including innovative collection techniques, pre-qualifying prospects and resolving delinquent accounts. Learn what tools developers are using to mitigate their increased risk of consumer debt.

 

Moderator	William J Ryczek RRP Colebrook Financial Company, LLC
Speakers	Kathryn B Plouff Plouff Consulting   Henry M Cairo Resort Capital Advisors, Inc.   Todd Fasanella Quorum Federal Credit Union

Your lender is no longer lending. Now what? Are there new lenders emerging? Who are they are and what are their requirements. You already have a great relationship with your local bank. How do you approach them for a possible line of credit for your receivables? Come to this informative session and discover alternative sources of financing.

 

Moderator	Mel S Weinberger Holland & Knight LLP
Speakers	Brian T Lower RRP Holiday Inn Club Vacations   David Lucas Pallas Global   Joshua M Glazov Much Shelist   Rick Mitterling Resort Finance Consulting, LLC   Donald Peruta Liberty Bank

A panel of experts will analyze a hypothetical case study involving and discuss best practices for both sides of the deal when a timeshare or fractional-related loan goes "sideways". What strategic best practices should developers consider when addressing the inability to meet loan requirements, including breaches of covenants and conditions and affirmative obligations? On the other hand, what strategic best practices should lenders consider when dealing with a troubled borrower and project in these rough economic times? How can both sides turn a difficult situation into a "win-win"result for all, including the project's owners, while avoiding common legal and practical pitfalls?

 

Moderator	David R Clifton Interval International, Ltd.
Speakers	Stuart J Lamont Club Leisure Group - Flexi Club   Brian M Stocks Sun International Vacation Club   Deon Viljoen Southern Sun Group

In recessionary times, thinking outside of normal business practises is often required. We invite all innovative thinkers to join our session and learn more about investment in Southern Africa. Southern Africa's stability, impressive growth, open financial environment and transparent business climate makes it an outstanding investment destination for companies resident in other countries. So dare to think differently and benefit in these uncertain times.

 

Moderator	Betsy Bender Stringam Ed.D. New Mexico State University
Speakers	Michael L Harding Deloitte & Touche LLP   Richard L Ragatz RRP Ragatz Associates, Inc.   Robin Mills Petchey Leisure   Lana Yoshii STR   Joseph Callender Ernst & Young

Research is one of the strongest tools our industry has at its disposal. Whether planning a new resort, developing new marketing programs, working with the media, training new employees, reaching out to Wall Street, the financal and investment community, educating legislators or communicating with timeshare owners - information gleamed from research can make it easier to achieve your company business goals. Be among the first to learn key results from the most current industry and related research.

 

Moderator/Speaker	Scott Preston Preston Arza LLP
Speakers	John Small RRP ResortCom International L.L.C.   Mark G Carney Royal Resorts-Cancun Mexico   Eliana Jones Hotel & Resorts de Mexico

Explore the unique position that Mexico now finds itself in as the world begins to emerge from the global recession. A combination of a less regulated environment, vibrant resort destinations, three strong markets (Canada, Mexico and U.S.), lower marketing costs and visitors returning in droves combine to make Mexico worthy of second look by today's developers.

 

Moderator	Michael Hampton Ed.D Lynn University
Speakers	Maria R Margenot Wyndham Vacation Ownership, Inc.   Jo-Anne G Smith RRP One Step Further   Roy J West RRP The Roy West Companies

As the vacation ownership industry adjusts to the "new normal" after the economic downturn, it is tempting to allow training to fall to the wayside as other priorities arise. Discover why it is more important than ever to continue to train new and existing employees and keep them engaged. Learn how training can serve as a powerful motivator.

 

Moderator	Ann Barker RRP Barker & Associates
Speakers	Swantje Drescher Marriott Vacation Club International   Rob Kaplan-Sherman The Research Intelligence Group

The state and the future of the vacation timeshare industry are influenced by more than just resort development and its existing owners. Join some of the top leisure travel experts to find out what other factors would influence the travel industry as a whole, US leisure travelers and affluent travelers in particular. See how timeshare owners compare with other leisure travelers, specifically and discover habits of possible vacation timeshare owners.

 

Moderator	John Melicharek, Jr. Baker & Hostetler LLP
Speakers	Jeremy S Grogg CHA, RRP Goodmanagement   Kit Armour RRP Breckenridge Grand Vacations   Sherri Weeks ResorTime.com   Ryan Blicher Blue Water Resort

Like it or not, now more than ever, timeshare developers are in the hotel business. With high inventories of unsold or foreclosed units, developers need to be operating professional, modern hotel programs to fill vacancies and general revenue. In this session we will explore the keys to structuring, marketing and operating a successful and profitable transient rental operation during the slow sale period at a timeshare resort. We will also examine the potential benefits of brand affiliations, internet global distribution systems, necessary amenities and facilities, customer needs, complexhotel management issues, and keys to competing.

 

Moderator	Thomas G Bennett Ballard Spahr LLP
Speakers	David C Gilbert Interval International   Tom Lyons Global Connections, Inc.   Douglas Y Bech Raintree Resorts International, Inc.

The lack of vacation ownership industry financing for consumers has driven many timeshare companies to introduce (and reintroduce) a lower price point product that offers a buyer access to traditional vacation options, but demands less capital on the part of the developer and may include less market barriers for entry. This session will introduce "pay as go" products that lower the cost of entry and increase the universe of qualified buyers.Capitalizing on the concept of product usage which has proved so valuable in original exit programs, these products create the pipeline of future buyers through product usage. The speakers will discuss distribution options brought into play with lower price points and consumers' acceptance to purchase in alternative product channels.

 

Moderator	James D Beckham, Jr. RRP Global Resorts, Inc.
Speakers	Thomas A Goetschius RRP Tom Goetschius Associates   Chris Payne, Esq. Ballard Spahr LLP   Dale F Goodman CHA, RRP Goodmanagement

This session is designed for those developers that have their project in the sales process and are trying to continue selling in a stagnant environment. Are there additional benefits with perceived value that will allow the developer to maintain current pricing without significantly raising costs?

 

Moderator	Neil Hutchinson RRP Hilton Grand Vacations
Speakers	Bill Chaffee RRP Advanced World Concepts, Inc.   Lisa Siegert-Free RRP Christie Lodge Owners Assoc.   Beth Moore Goodman & Company, L.L.P.

Resort managers are challenged to be knowledgeable in all areas of resort operations, and to exceed expectations while meeting their targeted budgets. These industry veterans will give the audience an introduction along with an overview of successful resort management methods, along with extensive illustrations of a reserve study, the ins and outs of record keeping, and the ABC's of budgeting and financial controls.

 

Moderator	Bill Ward, Jr. Ward Financial Company
Speakers	Jeff Galle CapitalSource   Shawn N Brydge Wellington Financial   Timothy J Stripe Grand Pacific Resorts

The tight credit markets have changed how the timeshare industry is financed. This session is designed to provide you with a basic understanding of how timeshare developers finance their businesses today. A panel of financing experts will give you both the developer's and the lender's perspective relative to securing financing in today's market. You will learn about the types of financing available for timeshare developers as well as what financing is not available.The panel will discuss how loan structures have changed and how lenders evaluate loan requests. Finally, the panel will talk about what a developer can do to get the most out what is available today and what the future may bring relative to new lending sources. The session will conclude with time for Q&A.

 

Moderator	Jerry Sikes CHA, RRP Pro Management (Professional Resort Operators Inc)
Speakers	Gary Kujawski Christie Lodge Owners Assoc.   William R Chandler Sea Mist Resort Owners Association   Marc Neu CAM Hilton Grand Vacations Company

This session is a must for association directors and managers. Timeshare association board members play an important role in the long-term success of our industry. Hear how to recruit top talent to serve your association and how to best get them up to speed on the issues. What are the fiduciary duties of a Board member? This session will go heavy on questions and answers about specific Board and operational concerns you may have.

 

Moderator	Robert A Kobek RRP Mobius Vendor Partners
Speakers	John Cully International Cruise & Excursions, Inc. (ICE)   Ginny Vietti Breckenridge Grand Vacations   Ted Curtis Ultimate Escapes

The recent turbulence within the U.S. and global markets compounded by the ever evolving face of the target timeshare buyer has yielded a profound shift of the basic timeshare marketing fundamentals. In order to ensure long-term success and viability, timeshare marketers need to be able to analyze the effectiveness of traditional marketing approaches in today?s market, better understand the evolution of consumer psychographics and gain a clear picture of the new best practices within the industry.This interactive and engaging session will provide a highly knowledgeable panel of subject matter experts who will highlight how best to approach marketing in this new era.

 

Moderator	Harry E McCoy, II, RRP Ballard Spahr LLP
Speakers	Richard E Hulbert RRP The Hulbert Group International, Inc.   Randall S Upchurch Ph.D, RRP University of Wisconsin-Stout   Michael J Smith RRP Wells Fargo Capital Finance   Kathryn B Plouff Plouff Consulting   Joseph P Joyce Summerwinds Resorts Services LLC

New entrants to the timeshare industry and seasoned professionals alike will benefit from this educational session. Presenters will provide a historical overview of the industry and take attendees through the components of the timeshare product lifecycle. Hear the experts define product types, explain the aspects of a feasibility study, share information on planning design and architecture,discuss sales and marketing techniques and review consumer financing. Attendees will walk away from this session with a firm understanding of the building blocks of the industry.

 

Moderator	Harry E McCoy, II, RRP Ballard Spahr LLP
Speakers	David B Waller, Esq. Baker & Hostetler LLP   Paul D Goodrich SPM Resorts, Inc.   David F Callaghan Interval International   Eric T Brey University of Memphis   Jorge M Boone RCI

Building on the first Principles of Timeshare session, this second part will expand attendees understanding of the industry. Learn about the various aspects of managing a resort, legal issues that impact timeshare and exchange opportunities. Current industry statistics will be presented and the future of the industry will also be discussed. Join your fellow attendees in this session and learn how it all fits together.

 

Moderator	Harry E McCoy, II, RRP Ballard Spahr LLP
Speakers	Richard E Hulbert RRP The Hulbert Group International, Inc.   Randall S Upchurch Ph.D, RRP University of Wisconsin-Stout   Michael J Smith RRP Wells Fargo Capital Finance   Kathryn B Plouff Plouff Consulting   Joseph P Joyce Summerwinds Resorts Services LLC

New entrants to the timeshare industry and seasoned professionals alike will benefit from this educational session. Presenters will provide a historical overview of the industry and take attendees through the components of the timeshare product lifecycle. Hear the experts define product types, explain the aspects of a feasibility study, share information on planning design and architecture,discuss sales and marketing techniques and review consumer financing. Attendees will walk away from this session with a firm understanding of the building blocks of the industry.

 

Moderator	Harry E McCoy, II, RRP Ballard Spahr LLP
Speakers	David B Waller, Esq. Baker & Hostetler LLP   Paul D Goodrich SPM Resorts, Inc.   David F Callaghan Interval International   Eric T Brey University of Memphis   Jorge M Boone RCI

Building on the first Principles of Timeshare session, this second part will expand attendees understanding of the industry. Learn about the various aspects of managing a resort, legal issues that impact timeshare and exchange opportunities. Current industry statistics will be presented and the future of the industry will also be discussed. Join your fellow attendees in this session and learn how it all fits together.

 

Keynote Address "Challenge and Opportunity in the Global Travel Marketplace"by Michael D. Gehrisch, President & CEO, Destination Marketing Association International

 

Moderator	Ramy Filo Dial An Exchange L.L.C.
Speakers	Jose Carlos Azcarraga Fiesta Americana Vacation Club   Alex Bosch Vacation Ownership Association of Southern Africa   Michael Gehrisch Destination Marketing Association International   Richard McIntosh Hilton Int'l Grand Vacations Co.   Andrew Osbourne Aruba Timeshare Association

Panel Discussion on Shared Ownership Travel and Tourism Around the Globe

 

Moderator	Kendall Wright Pope and Associates, Inc.
Speakers	Evelin Potts Wyndham Worldwide Corporation   Yvonne Chang Disney Vacation Club   Pamela Gould Island One Resorts   Lani Kane-Hanan RRP Marriott Vacation Club International

Today's market leaders are those who embrace the dynamics of global talent and leverage the global marketplace. Many companies are having great success... Why not YOU? Demographics are changing; do you know how to use the change to your business advantage? Want to know what you can do to grow your business and sustain profitability? Come discover what all these companies have that?s driving market share and how your business can benefit too.Join us for this lively panel discussion and walk away with techniques to market more effectively to your customers, motivate your workforce and improve overall business performance. You won't want to miss this exciting and relevant session!

 

Moderator	Gary T Byrd, Jr. Wyndham Vacation Ownership, Inc.   Faith Taylor Wyndham Worldwide
Speakers	Rene J Schneider, P.E. MACTEC Engineering & Consulting, Inc.   Alan Wilson Faithful+Gould   Jessie M Creighton Ballard Spahr LLP   Adalberto Lugo Hilton Grand Vacations Company

Green is no longer a trend but a pragmatic approach to conserving all resources, including time and money. Hear from our panel of experts including a developer, a resort manager and an attorney as they share their green experiences and the many benefits to being green. Join the discussion to learn what others have done and how you can be green, too!

 

Moderator	David R Clifton Interval International, Ltd.
Speakers	Stuart J Lamont Club Leisure Group - Flexi Club   Brian M Stocks Sun International Vacation Club   Deon Viljoen Southern Sun Group

In recessionary times, thinking outside of normal business practises is often required. We invite all innovative thinkers to join our session and learn more about investment in Southern Africa. Southern Africa's stability, impressive growth, open financial environment and transparent business climate makes it an outstanding investment destination for companies resident in other countries. So dare to think differently and benefit in these uncertain times.

 

Moderator/Speaker	Scott Preston Preston Arza LLP
Speakers	John Small RRP ResortCom International L.L.C.   Mark G Carney Royal Resorts-Cancun Mexico   Eliana Jones Hotel & Resorts de Mexico

Explore the unique position that Mexico now finds itself in as the world begins to emerge from the global recession. A combination of a less regulated environment, vibrant resort destinations, three strong markets (Canada, Mexico and U.S.), lower marketing costs and visitors returning in droves combine to make Mexico worthy of second look by today's developers.

 

Moderator	Ann Barker RRP Barker & Associates
Speakers	Swantje Drescher Marriott Vacation Club International   Rob Kaplan-Sherman The Research Intelligence Group

The state and the future of the vacation timeshare industry are influenced by more than just resort development and its existing owners. Join some of the top leisure travel experts to find out what other factors would influence the travel industry as a whole, US leisure travelers and affluent travelers in particular. See how timeshare owners compare with other leisure travelers, specifically and discover habits of possible vacation timeshare owners.

 

Keynote Address "Challenge and Opportunity in the Global Travel Marketplace"by Michael D. Gehrisch, President & CEO, Destination Marketing Association International

 

Moderator	Ramy Filo Dial An Exchange L.L.C.
Speakers	Jose Carlos Azcarraga Fiesta Americana Vacation Club   Alex Bosch Vacation Ownership Association of Southern Africa   Michael Gehrisch Destination Marketing Association International   Richard McIntosh Hilton Int'l Grand Vacations Co.   Andrew Osbourne Aruba Timeshare Association

Panel Discussion on Shared Ownership Travel and Tourism Around the Globe

 

Moderator	Nicole C Evans, Esq. Ballard Spahr LLP
Speakers	Allan Starr, Esq. Starr Associates LLP   Michael Marder, Esq. Greenspoon Marder, P.A.   Paul Schmidt Baker & Hostetler LLP   James J Scavo, Esq. Weinstock & Scavo, PC   William C Guthrie Foley & Lardner LLP   Letvia M Arza-Goderich Preston Arza LLP

In these difficult economic times, take advantage of the opportunity to get free answers from a panel of high priced lawyers on industry legal issues covering everything from marketing to tax to development strategies to new products in the new age. Your hunger for answers will be satisfied by this cornucopia of excellent industry legal minds.

 

Moderator	Stratis Pridgeon Wyndham Vacation Ownership, Inc.
Speakers	Douglas Kelly Marriott Vacation Club International   Andrew B Serwin Foley & Lardner LLP   Heidi C Salow DLA Piper US LLP

How will consumer protection issues evolve in the next decade? Hear from industry experts on practical ways to address privacy issues in the vacation ownership industry. What are the benefits and detriments of having a new federal agency dedicated to consumer protection. How is the Red Flag law working for you? Where has the "do not call" law gone - cell phones and beyond?

 

Moderator	Mel S Weinberger Holland & Knight LLP
Speakers	Brian T Lower RRP Holiday Inn Club Vacations   David Lucas Pallas Global   Joshua M Glazov Much Shelist   Rick Mitterling Resort Finance Consulting, LLC   Donald Peruta Liberty Bank

A panel of experts will analyze a hypothetical case study involving and discuss best practices for both sides of the deal when a timeshare or fractional-related loan goes "sideways". What strategic best practices should developers consider when addressing the inability to meet loan requirements, including breaches of covenants and conditions and affirmative obligations? On the other hand, what strategic best practices should lenders consider when dealing with a troubled borrower and project in these rough economic times? How can both sides turn a difficult situation into a "win-win"result for all, including the project's owners, while avoiding common legal and practical pitfalls?

 

Moderator/Speaker	Clayton Gring, Jr. Spirit Incentives
Speakers	Tim McLaughlin RCI   Clayton G Gring Resort Property Marketing, Inc.   Sean Connolly International Cruise & Excursions, Inc. (ICE)

Present cost effective and easy achievable alternative product (Fixed Weeks, Points, Right to Use) distribution methods. Challenge traditional tour flow demands i.e. bringing tours in, with electronic and opt in mass product presentations to more cost effective audience. Embrace management of traditional distribution while new alternatives are developed tested and implemented. Discuss possibilities of packaging with other lifestyle and wellness products and programs.

 

Moderator	Jeremy TerBush RCI
Speakers	Kenn Devane Mine Tech, Inc.   Helen Denton Welk Resorts   William J Morris Mobius VP, LLC

At no time in the industries 35 year history has there been more pressure on developers to improve efficiencies. Developers utilizing and applying statistical analytics and buyer forecasting tools to inbound resort guests are beginning to realize great dividends from these efforts. Learn from the experts in this panel discussion what analytical tools are available, where to get them, what are the costs, how they are being used in real world settings, and what are the results.

 

Moderator	William Tsao Trident Business Management
Speakers	Sterling Stoudenmire Island One Resorts   Richard Hartnett Festiva Hospitality Group, Inc.   Eric M White Pueblo Bonito Hotels & Resorts

The business model for the vacation ownership industry has changed dramatically due to the implosion of the credit markets around the globe. As times have changed, so have our customers and the way we need to procure marketing distribution during these economic times. In today's economy every channel is critically analyzed for success and commercial viability. Our experts will outline current financial underwriting requirements for the consumer. How to reach the best qualified prospects and which channels are the most effective and why.There are sure to be varying opinions as our panelists share why they think their channel of choice proves as the most effective in today's market.

 

Speakers

Phil Brojan RCI   Tom Williams Levitin Group/ePercipio   John Cofano VacationGuard, Inc.

This session will review Tuesday's Sales and Marketing Forum: Branding and Selling Through Electronic Media for those who were unable to attend the session.

 

Moderator	Robert A Kobek RRP Mobius Vendor Partners
Speakers	John Cully International Cruise & Excursions, Inc. (ICE)   Ginny Vietti Breckenridge Grand Vacations   Ted Curtis Ultimate Escapes

The recent turbulence within the U.S. and global markets compounded by the ever evolving face of the target timeshare buyer has yielded a profound shift of the basic timeshare marketing fundamentals. In order to ensure long-term success and viability, timeshare marketers need to be able to analyze the effectiveness of traditional marketing approaches in today?s market, better understand the evolution of consumer psychographics and gain a clear picture of the new best practices within the industry.This interactive and engaging session will provide a highly knowledgeable panel of subject matter experts who will highlight how best to approach marketing in this new era.

 

Moderator	Ian R Cole Starwood Vacation Ownership, Inc
Speakers	Jason Tremblay Sell My Timeshare Now, LLC   James Cholke Aviatech   Matt Brosious SPI Software

Revisit the purpose and objectives for websites. Learn how to utilize the best marketing tools the internet has to offer by understanding who you want to attract to your site and what you need them to do.

 

Moderator	Michael Hampton Ed.D Lynn University
Speakers	Maria R Margenot Wyndham Vacation Ownership, Inc.   Jo-Anne G Smith RRP One Step Further   Roy J West RRP The Roy West Companies

As the vacation ownership industry adjusts to the "new normal" after the economic downturn, it is tempting to allow training to fall to the wayside as other priorities arise. Discover why it is more important than ever to continue to train new and existing employees and keep them engaged. Learn how training can serve as a powerful motivator.

 

Moderator	Kendall Wright Pope and Associates, Inc.
Speakers	Evelin Potts Wyndham Worldwide Corporation   Yvonne Chang Disney Vacation Club   Pamela Gould Island One Resorts   Lani Kane-Hanan RRP Marriott Vacation Club International

Today's market leaders are those who embrace the dynamics of global talent and leverage the global marketplace. Many companies are having great success... Why not YOU? Demographics are changing; do you know how to use the change to your business advantage? Want to know what you can do to grow your business and sustain profitability? Come discover what all these companies have that?s driving market share and how your business can benefit too.Join us for this lively panel discussion and walk away with techniques to market more effectively to your customers, motivate your workforce and improve overall business performance. You won't want to miss this exciting and relevant session!

 

Moderator	Gary T Byrd, Jr. Wyndham Vacation Ownership, Inc.   Faith Taylor Wyndham Worldwide
Speakers	Rene J Schneider, P.E. MACTEC Engineering & Consulting, Inc.   Alan Wilson Faithful+Gould   Jessie M Creighton Ballard Spahr LLP   Adalberto Lugo Hilton Grand Vacations Company

Green is no longer a trend but a pragmatic approach to conserving all resources, including time and money. Hear from our panel of experts including a developer, a resort manager and an attorney as they share their green experiences and the many benefits to being green. Join the discussion to learn what others have done and how you can be green, too!

 

Moderator/Speaker	Jeffrey D Forrest Winter Park Construction Company
Speakers	Derek Hutchison Cumming Corporation   Richard J Rizzo Perini Building Company

By now, declining construction costs have caught the attention of the industry, but what can you do to capitalize when you are mid-stream in a project? This session will provide a timely review of development costs and how they compare to historical highs. What are the areas of reduction? Can you re-negotiate now? What are the realistic opportunities to save money in this downturn? If you want answers, then join our panel of experts and decide for yourself? Can you capitalize on plunging construction costs???

 

Moderator	Kurt Gruber, Esq. Baker & Hostetler LLP
Speakers	Bruce L Thompson Gold Key Resorts   Ronald M Goldberg Wellington Financial   Scott D Berman PricewaterhouseCoopers

In today's environment of a slow economy, high marketing and sales costs, and constrained equity availability, how does a new timeshare project actually pencil? Is it really feasible? What needs to change? How do you need to reinvent the old rules of thumb to adapt to the new realities? Join our panel of experts as they share their strategies on how to sharpen your pencil and put profit back in the resort development game.

 

Moderator	Mel S Weinberger Holland & Knight LLP
Speakers	Brian T Lower RRP Holiday Inn Club Vacations   David Lucas Pallas Global   Joshua M Glazov Much Shelist   Rick Mitterling Resort Finance Consulting, LLC   Donald Peruta Liberty Bank

A panel of experts will analyze a hypothetical case study involving and discuss best practices for both sides of the deal when a timeshare or fractional-related loan goes "sideways". What strategic best practices should developers consider when addressing the inability to meet loan requirements, including breaches of covenants and conditions and affirmative obligations? On the other hand, what strategic best practices should lenders consider when dealing with a troubled borrower and project in these rough economic times? How can both sides turn a difficult situation into a "win-win"result for all, including the project's owners, while avoiding common legal and practical pitfalls?

 

Moderator/Speaker	Bob Waun RRP Vacation Finance
Speakers	Lani Kane-Hanan RRP Marriott Vacation Club International   Jay DiGiulio Boutique Club International   James V Marmorstone Florida International University

While some developers have been successful with urban timesharing projects most have had limited success. Recent timeshare related supply and demand research is suggesting however, that now might be the right time to capitalize in these under built but high tourist demand locations. Join our panel of experts that include researchers, developers and lenders alike, as they share their views on why development and marketing roads are leading towards major U.S. cities. You decide - is now the time for Urban Timesharing?

 

Moderator	John Melicharek, Jr. Baker & Hostetler LLP
Speakers	Jeremy S Grogg CHA, RRP Goodmanagement   Kit Armour RRP Breckenridge Grand Vacations   Sherri Weeks ResorTime.com   Ryan Blicher Blue Water Resort

Like it or not, now more than ever, timeshare developers are in the hotel business. With high inventories of unsold or foreclosed units, developers need to be operating professional, modern hotel programs to fill vacancies and general revenue. In this session we will explore the keys to structuring, marketing and operating a successful and profitable transient rental operation during the slow sale period at a timeshare resort. We will also examine the potential benefits of brand affiliations, internet global distribution systems, necessary amenities and facilities, customer needs, complexhotel management issues, and keys to competing.

 

Moderator/Speaker	Craig Morganson HSI (Holiday Systems International)
Speakers	Robert J Webb Esq., RRP Baker & Hostetler LLP   Mark Waltrip Westgate Resorts   Jim Gioiosa Gioiosa & Associates LLC

In the current economic climate the importance of enhancing the value proposition, stabilizing Maintenance Fees and developing new revenue steams from "service" has never been more crucial. This session will explore ways the vacation ownership product can and should evolve to perform better during today's challenges. Learn what your consumers want and how to emphasize these ancillary benefits to maximize profitability. This session is a can?t miss!

 

Moderator	Neil Hutchinson RRP Hilton Grand Vacations
Speakers	Bill Chaffee RRP Advanced World Concepts, Inc.   Lisa Siegert-Free RRP Christie Lodge Owners Assoc.   Beth Moore Goodman & Company, L.L.P.

Resort managers are challenged to be knowledgeable in all areas of resort operations, and to exceed expectations while meeting their targeted budgets. These industry veterans will give the audience an introduction along with an overview of successful resort management methods, along with extensive illustrations of a reserve study, the ins and outs of record keeping, and the ABC's of budgeting and financial controls.

 

Moderator	Jerry Sikes CHA, RRP Pro Management (Professional Resort Operators Inc)
Speakers	Gary Kujawski Christie Lodge Owners Assoc.   William R Chandler Sea Mist Resort Owners Association   Marc Neu CAM Hilton Grand Vacations Company

This session is a must for association directors and managers. Timeshare association board members play an important role in the long-term success of our industry. Hear how to recruit top talent to serve your association and how to best get them up to speed on the issues. What are the fiduciary duties of a Board member? This session will go heavy on questions and answers about specific Board and operational concerns you may have.

 

Moderator	Robert H Black, Jr. Continental Central Credit, Inc.
Speakers	Susan C Kelley Shell Vacations Hospitality   Marc E Carlson RRP Mobius Vendor Partners   Nigel Lobo Grand Pacific Resort Management

Keeping owners and guests impressed with their stay is more important than ever before. Come learn what other resorts are doing to enhance owner and guest services and satisfaction. Learn about employee training approaches and innovative tools that will positively impact owner and guest satisfaction and enhance the vacation experience. Find out what and how to ask owners and guests to get valuable feedback on your services and amenities. The session will also cover how resort amenities and activity programming can be positioned to add value to the stay.

 

Moderator	Joy Powers RRP Concord Servicing Corporation
Speakers	Cathy Backus CSA Travel Protection   Richard Winkler Regency Vacation Company   Philip W Richardson, Esq. Eck, Collins & Richardson

In the first of two parts of sessions addressing ways to find more money for your operation we focus on utilizing third-party resources available to your resort and Association. These services include providers who will assist in collecting monies owed in assessments, best options for Associations to deal with re-sales and the sale of owned unit inventory, including what is recommended when Associations consider selling available inventory to a vacation club.Also learn about a product that will provide travel protection when your members are on vacation and that also has the potential to generate additional revenues for your Association.

 

Moderator	Daniel L Carricato Holiday Inn Club Vacations
Speakers	Lori Entwistle RRP/CHA Scottsdale Camelback Resort   Jeff Farr RRP LeisureLink, Inc.   Don Killingback ARP RCI

In session two concentrating on ways to find more money we will focus on you own operations at the resort. Join this panel of creative experts as they share their low budget, high impact ideas on employee retention. You will find there are many ways to generate additional revenue for your Association. Additionally you will learn different options for channeling your rental inventory to various internet reservation booking engines, like Expedia, Orbitz and Hotels.com. Learn how to effectively manage your rates using these methods.

 

Moderator	Michael Hampton Ed.D Lynn University
Speakers	Maria R Margenot Wyndham Vacation Ownership, Inc.   Jo-Anne G Smith RRP One Step Further   Roy J West RRP The Roy West Companies

As the vacation ownership industry adjusts to the "new normal" after the economic downturn, it is tempting to allow training to fall to the wayside as other priorities arise. Discover why it is more important than ever to continue to train new and existing employees and keep them engaged. Learn how training can serve as a powerful motivator.

 

Moderator/Speaker	Joe McGriff Levitin Group/ePercipio
Speakers	Rhett Bolling Prodigy Resources   David Stroeve RRP Breckenridge Grand Vacations   Jim Madrid iTravel Companion

Whether you are a timeshare or fractional resort, from the first moment a new sales associate walks through your front door, you have an invaluable opportunity to transform that employee from an ordinary timeshare salesman to a champion sales professional. This educational session will provide insightful tips into how to recruit, train and continuously develop the best salespeople for your organization. From the initial orientation to advanced continuing education, get invaluable guidance on how to ensure each of your sales associates becomes a world-class vacation ownership salesperson and advocate. Discuss whether timeshare of fractional salesperson is an asset.

 

Speakers

Phil Brojan RCI   Tom Williams Levitin Group/ePercipio   John Cofano VacationGuard, Inc.

This session will review Tuesday's Sales and Marketing Forum: Branding and Selling Through Electronic Media for those who were unable to attend the session.

 

Moderator	Michael S Finn RRP The Evocon Group
Speakers	Brad H Benson Benson Marketing Group, LLC   Jay DiGiulio Boutique Club International   Rhett Bolling Prodigy Resources

Times are changing and shared ownership sales have been impacted as a result. While innovation is required, it's also time to get back to basics! Industry veterans and first timers will benefit from participation in this discussion when we review the fundamentals of sales with those who have weathered the storm before!

 

Moderator	Shari Levitin Levitin Group/ePercipio
Speakers	Dora A Edmonson 6 Dimensions Consulting, LLC   Patty Bedard Hilton Grand Vacations Company   Sean Harrison Hilton Grand Vacations Company

As Facebook topples 200 million unique users per day and Twitter reports 3 million tweets a day, isn't it about time we pay close attention to the medium of choice of the next generation? Progressive companies realize that communications today are more economical and credible when we speak to our sales and marketing team in a language with which they're familiar.

 

Moderator	Elaine B Joli Levitin Group + ePercipio
Speakers	Bryan Ten Broek ARP Interval International   Jim Monoyudis RRP ASNY Realty, LLC

Is there a right and wrong way to sell prospects in today's environment? Do the same sales techniques work across all generations and both genders? Can you teach an old dog new tricks or old school a Gen "X"er? Join us for a healthy debate of how sales organizations are modifying proven techniques to meet the needs of multi-generational consumers. Whether your consumers are old or young, male or female, single or married, this panel will address some common dos and don'ts for selling to today's wide array of prospects.

 

Moderator	Ian R Cole Starwood Vacation Ownership, Inc
Speakers	Jason Tremblay Sell My Timeshare Now, LLC   James Cholke Aviatech   Matt Brosious SPI Software

Revisit the purpose and objectives for websites. Learn how to utilize the best marketing tools the internet has to offer by understanding who you want to attract to your site and what you need them to do.

 

Speakers

Phil Brojan RCI   Tom Williams Levitin Group/ePercipio   John Cofano VacationGuard, Inc.

This session will review Tuesday's Sales and Marketing Forum: Branding and Selling Through Electronic Media for those who were unable to attend the session.

 

Moderator	Shari Levitin Levitin Group/ePercipio
Speakers	Dora A Edmonson 6 Dimensions Consulting, LLC   Patty Bedard Hilton Grand Vacations Company   Sean Harrison Hilton Grand Vacations Company

As Facebook topples 200 million unique users per day and Twitter reports 3 million tweets a day, isn't it about time we pay close attention to the medium of choice of the next generation? Progressive companies realize that communications today are more economical and credible when we speak to our sales and marketing team in a language with which they're familiar.

 

Moderator	Suzziana Albrycht S3A, Inc.
Speakers	Brian Garavuso, CHTP Diamond Resorts International   Dan O'Donnell Welk Resorts   Lea Watts Holiday Inn Club Vacations   Richard Jackson Hilton Grand Vacations Company   Mike Kaine Intrawest Resort Club Group

Hear from Top Executives in the Industry. What do they want technology to do for them? And listen to top CIO's talk about how to make it happen.

 

Moderator	Ian R Cole Starwood Vacation Ownership, Inc
Speakers	Jason Tremblay Sell My Timeshare Now, LLC   James Cholke Aviatech   Matt Brosious SPI Software

Revisit the purpose and objectives for websites. Learn how to utilize the best marketing tools the internet has to offer by understanding who you want to attract to your site and what you need them to do.